Warranty against defects
Cool Frank Pty Ltd ABN 37 651 121 229
1300 530 783 Parcel Locker 10246 79563, 58 Ebor Street Toowong QLD 4066 warranty@coolfrank.co
Warranty Against Defects
This document applies to all products sold by Cool Frank Pty Ltd on or after 30 September 2022, except as noted in section 2.2 below
Disclaimer
Our Products have parts which may wear over time, and are designed to wear in preference to other parts of the Products. Examples include but are not limited to sponges, microfibre cloths, and removable brush heads. These parts are not covered by the warranty below, as they are “Consumables” and their lifespan will vary with your use. You are responsible for inspecting and replacing any components and consumables that become worn or damaged prior to each use.
Consumables and spare parts are available from us, and if you require replacement parts, please visit our website at www.coolfrank.co, and if you cannot find what you need then contact us.
Modifying any Products may be UNSAFE, and will void the warranty.
The Products are not self-cleaning, and need to be cleaned and maintained like other kitchen tools and utensils, which come into contact with food.
PRIOR TO EACH USE: you are responsible for each of the following things:
Ensure that the Products are clean; and
Replace any Consumables which have worn out, are contaminated, or are damaged.
Warranty Statement
Australian Consumer Law
If you purchase our Products in Australia: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Warranty against defects
In addition to your rights under the Australian Consumer Law, we warrant the Products against defects for a period of 6 months from the date of purchase (“Warranty Period”). This warranty does not apply to Consumables, as labelled or as defined in this Warranty Against Defects.
If a Product is defective and is returned to us by the original purchaser in accordance with the Claim Procedure during the Warranty Period, we will at our discretion replace or repair the defective Product.
Claim Procedure
To be eligible to make a warranty claim, you must:
be the original purchaser of the Product (or have received the Product new from the original purchaser); and
have proof of purchase of the Product (such as a receipt or invoice) from the seller.
You must fill out our warranty claim form (if any) on our website, or send an email to warranty@coolfrank.co and supply all required details, in order to make a warranty claim, and:
Where you use the warranty claim form, you must provide all information required by that form so that we have all necessary information to respond to your claim; and
Where you send us an email, you must provide each of the following things in that email, and then provide any other information that we request in order to verify and assess the claim:
Your name,
Date of purchase of the Product;
Copy of the receipt for your purchase of the Product;
A description of the reason for the claim; and
A photo of the problem to which the claim relates.
Upon receipt of your claim in accordance with this document, we will instruct you whether we require you to return the Product to us. We may require that you send the Products to us by registered post and ensure that the product is packed to prevent damage occurring during transit.
The Product is at your risk until we receive it at our designated service centre, and we have no responsibility for the product being lost or damaged in transit.
Exclusions from this Warranty Against Defects
This Warranty Against Defects does not cover misuse as described in this clause 4.
Misuse includes but is not limited to the following:
Burning, melting, or other damage caused by heat or flame;
Overloading due to forcing components together in a manner other than described in the instructions;
Overloading Products with a stated load capacity;
Cutting, punching holes, “roughing”, “keying”, making amendments or alterations to, or applying third party products, substances, or treatments to a Product or any part of it (this does not apply where we direct you to do so in writing);
Stretching, fraying, melting, or subjected to friction;
Grinding, abrading, cutting, scouring, coating, lubricating, cleaning with anything other than mild soapy water (other than as directed), heating (other than as directed), or polishing any metal Product or any part of it;
Painting, using lubricants, or applying other chemicals to the Product;
Inappropriate cleaning or rinsing, which includes without limitation use of harsh chemicals, steam, or high pressure cleaning devices.
Damage or wear caused by normal wear and tear is not covered by this Warranty Against Defects, including but not limited to:
Engrained dirt, oil, and other contaminants;
Discolouration; or
Fading.
Damage to, or failure of, the Product due to the instructions for use not being followed is not covered by this Warranty Against Defects.
Warranty terms and limitations
If you send us a Product with a claim for a fault or defect, and we determine that the Product is not faulty or defective, you are liable to pay for any return shipping costs. If you do not pay such costs, after 3 months we may treat the Product as abandoned and dispose of it at our discretion. You consent to us sending you notices by email to the address you provide (or use) when you submit your warranty claim.
Use of modified or third party components, or making any modifications to the Product, or misusing the Product (including painting any component of it) will void the warranty.
We may require that you provide us with certain information to process your warranty claim, including without limitation photos of damage to the product, an explanation of how the damage occurred, and the environment the Product was being used in. You agree that we may use this information for assessing your warranty claim, and for future development of our Products.
Information
If you require any further information, or direction in relation to the disclaimer or warranty set out above please contact us by:
Email at warranty@coolfrank.co
Phone by calling 1300 530 783
Glossary of terms
“Consumables” has the meaning provided in clause 1.1.
“Product” means a Cool Frank Pty Ltd product that is owned by you.
“you” is a reference to the owner of a Product, seeking to make a warranty claim under this Warranty Against Defects.